Meet2Eat Terms and Conditions

Welcome to Meet2Eat (“Platform”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) form a legally binding agreement between you (“User”, “you”, “your”) and Meet2Eat regarding your access to and use of our website, mobile application, and related services. By registering for or using Meet2Eat, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms;
• The Platform’s purpose is solely to connect people for in-person dining experiences;
• Meet2Eat is not a party to any interaction, meal, or event facilitated through the Platform.

If you do not agree to these Terms, you must not use the Platform. These Terms should be read alongside our Privacy Policy, which governs how we collect, use, and protect your personal information. Both documents together form the complete agreement between you and Meet2Eat.

You must be at least 18 years of age to create an account or use the Platform. By accessing Meet2Eat, you represent and warrant that you:

• Are at least 18 years old;
• Are legally capable of entering into a binding contract;
• Will provide accurate and complete information where the Platform requires it — except where the Platform expressly permits the use of aliases or non-identifying information, as described in our Privacy Policy (for example, your display name does not need to be your legal name).

We may verify your eligibility and suspend or terminate accounts at our sole discretion if we have reason to believe these requirements are not met.

Meet2Eat provides a digital facilitation service that enables users to host, discover, and attend in-person dining experiences. We provide the technological means to connect people; we do not organise, operate, or supervise any meal or event.

Meet2Eat expressly does not:

• Organise, manage, monitor, or supervise any event, meal, or meeting;
• Vet, verify, endorse, or certify any user, venue, host, or food offering;
• Guarantee the conduct, compatibility, identity, or intentions of any user;
• Inspect or certify any food preparation, handling, or allergen information;
• Act as a host, dining operator, food provider, caterer, or event organiser.

Meet2Eat acts solely as an intermediary platform. All interactions, agreements, and arrangements between users are independent of Meet2Eat.

Users may take on one or more of the following roles on the Platform:

All individuals using the Platform are collectively referred to as “Users”. Where a user takes on multiple roles, all applicable obligations apply simultaneously.

You agree to use the Platform lawfully, respectfully, and solely for its intended purpose. You are responsible for your own conduct at all times, both on the Platform and in any real-world interactions arising from it.

5.1 Prohibited Conduct

You must not:

• Engage in harassment, discrimination, intimidation, stalking, exploitation, or violence toward any person;
• Post misleading, defamatory, unlawful, offensive, or harmful content;
• Circumvent or attempt to avoid any fees or charges imposed by Meet2Eat;
• Interfere with the Platform’s functionality, security, or integrity;
• Misuse, collect, or exploit other users’ personal data;
• Impersonate another person or misrepresent your identity, affiliation, or purpose;
• Scrape, crawl, or use automated tools or bots to access or collect Platform content;
• Attempt to reverse engineer, decompile, or tamper with any part of the Platform’s software or infrastructure;
• Use the Platform for commercial solicitation, spam, or unsolicited promotions without prior written consent from Meet2Eat.

5.2 User Responsibilities

You remain solely responsible for:

• Verifying information about other users, events, venues, and listings before attending;
• Your own behaviour, safety, and decisions in all real-world interactions;
• Ensuring you meet any dietary, health, or safety requirements before attending any event;
• Any financial, legal, or personal consequences arising from your use of the Platform.

You understand and agree that meeting strangers and participating in social or dining interactions involves inherent and unpredictable risks, including but not limited to personal injury, illness (including foodborne illness), emotional distress, or property damage.

6.1 General Risk

By using Meet2Eat, you:

• Acknowledge that Meet2Eat cannot control, predict, or ensure the conduct, safety, or suitability of any user or event;
• Voluntarily assume all risks associated with attending or hosting events found through the Platform;
• Agree to take reasonable personal precautions, including meeting in public places, informing trusted contacts of your plans, and acting with appropriate care and discretion.

6.2 Food Safety Risk

Meet2Eat does not inspect, certify, or verify any food preparation, handling, ingredients, or allergen information provided by hosts. You acknowledge that:

• Hosts are solely responsible for compliance with all applicable food safety and handling laws and regulations;
• Meet2Eat does not guarantee the accuracy of any dietary, allergen, or ingredient information in listings;
• Users with food allergies, intolerances, dietary requirements, or medical conditions must independently verify all food information directly with the host before attending any event;
• Meet2Eat bears no liability for any illness, allergic reaction, or harm arising from food consumed at any event listed on the Platform.

7.1 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy available under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded or limited. To the extent that any guarantee, warranty, or condition is implied by the Australian Consumer Law and cannot be excluded, our liability for any breach of that guarantee is limited to the extent permitted by law.

7.2 Platform Disclaimer

Subject to clause 7.1 and to the fullest extent permitted by law:

• Meet2Eat disclaims all responsibility and liability for any injury, loss, theft, damage, illness, or harm — whether physical, emotional, financial, or otherwise — arising from your use of the Platform or your participation in any meal or event;
• Meet2Eat does not verify, and makes no representations regarding, any user’s identity, background, character, or statements;
• The Platform and all listings are provided “as-is” and “as-available” without warranties of any kind, express or implied;
• Meet2Eat is not liable for any indirect, consequential, incidental, special, or punitive damages, even if foreseeable or previously advised of the possibility;
• Your use of Meet2Eat and participation in any event is entirely at your own risk.

7.3 Limitation of Liability

Where liability cannot lawfully be excluded, Meet2Eat’s total aggregate liability to you is limited to the greater of:

• The total amount you paid to Meet2Eat in the 12 months immediately preceding the event giving rise to the claim;
• or AUD $100.

This limitation applies to all claims in aggregate, regardless of the form of action, whether in contract, tort, statute, or otherwise.

Users may post content on the Platform including event descriptions, profile information, images, reviews, and messages (“User Content”).

8.1 Your Warranties

By submitting User Content, you warrant that:

• You have full rights, licences, and permissions to share the content;
• The content does not infringe any third-party intellectual property, privacy, or other rights;
• The content is accurate, lawful, and not misleading.

8.2 Licence to Meet2Eat

By submitting User Content, you grant Meet2Eat a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute your content for the purpose of operating, promoting, and improving the Platform. This licence terminates when you delete the relevant content or close your account, except where:

• The content has already been used in Platform promotions or communications;
• or The content remains visible to other users (e.g. reviews or event listings already attended).

8.3 Moderation

Meet2Eat may review, remove, hide, or modify any User Content at its sole discretion and without notice. Prohibited content includes anything that is unlawful, infringing, defamatory, misleading, offensive, sexually explicit, or harmful to others.

8.4 Messaging

Important: In-app messages between users are not end-to-end encrypted. Messages are stored on Meet2Eat’s secure servers but are not encrypted at rest. You should not share sensitive personal, financial, legal, or confidential information via the in-app messaging feature. Meet2Eat may access message content where necessary to investigate safety concerns, enforce these Terms, or comply with legal obligations.

9.1 Platform Fees

Meet2Eat may charge the following types of fees:

• Service or booking fees;
• Subscription or access charges;
• Commission or transaction fees for monetised features.

All applicable fees will be clearly disclosed before you complete a transaction. Fees are subject to change with reasonable notice.

9.2 Refunds

Fees paid to Meet2Eat are generally non-refundable, except:

• Where required by the Australian Consumer Law;
• Where Meet2Eat, at its sole discretion, determines a refund is warranted.

Meet2Eat is not responsible for disputes between users regarding payments, deposits, or cost-sharing arrangements made outside the Platform.

9.3 Payment Processing

All payments are processed by Stripe, a third-party payment provider. By making a payment through the Platform, you agree to Stripe’s terms of service. Meet2Eat does not store your card or payment details.

9.4 Earnings & Tax

Users who earn income through the Platform (including hosts, influencers, or business users) are solely responsible for:

• Complying with all applicable tax laws, including declaring income to the Australian Taxation Office (ATO);
• Complying with any applicable advertising standards, food safety regulations, or business licensing requirements;
• Any GST, ABN, or other regulatory obligations that may apply to their activities.

Meet2Eat does not provide tax or legal advice. You should seek independent professional advice regarding your obligations.

Meet2Eat is not a contracting party between users and has no legal obligation to mediate or resolve disputes arising between users.

10.1 Complaints Process

We encourage users to attempt to resolve disputes directly in the first instance. If you are unable to reach a resolution, you may contact Meet2Eat at https://meet2eat.com.au/support and we will endeavour to respond within 30 days.

Meet2Eat may, at its sole discretion:

• Provide limited facilitation or guidance to assist in resolving a dispute;
• Issue a partial or goodwill refund where it considers this appropriate.

Any decision made by Meet2Eat in relation to a dispute is final and does not constitute an admission of liability or an endorsement of either party’s position.

10.2 Cancellations by Users

Cancellation policies for individual events are set by the host and should be reviewed before booking. Meet2Eat is not responsible for enforcing or honouring cancellation terms set by hosts. Users are encouraged to clarify cancellation arrangements directly with the host prior to committing to attend.

The safety and wellbeing of our community is a priority. All users must:

• Treat others with respect and dignity at all times;
• Respect personal boundaries, consent, and appropriate social behaviour;
• Refrain from harassment, stalking, exploitation, intimidation, or any form of abuse;
• Immediately report any inappropriate, unsafe, or concerning conduct to Meet2Eat via the in-app reporting tools or by submit your inquiry to https://meet2eat.com.au/support.

Meet2Eat may suspend or permanently remove any user found to have breached these conduct standards, without prior notice and without any obligation to provide a refund.

Safety Tip: When meeting someone from the Platform for the first time, we recommend meeting in a public place, telling a trusted friend or family member where you are going, and trusting your instincts. Your safety is your own responsibility and Meet2Eat cannot ensure your safety at any in-person event.

Your personal information is collected, used, stored, and protected in accordance with our Privacy Policy, which forms part of these Terms and is available at meet2eat.com.au/privacy. By using the Platform, you acknowledge and agree that:

• Any information you choose to share with other users — including through your profile, listings, or messages — is shared at your own discretion;
• Meet2Eat is not responsible for how other users handle or use information you choose to share with them;
• Meet2Eat may collect and process your data to support the operation of the Platform, ensure safety, enforce these Terms, and comply with legal obligations, as described in the Privacy Policy;
• In-app messages are stored on Meet2Eat’s servers and are not end-to-end encrypted. You should not share sensitive information through the messaging feature;
• In the event of a data breach likely to result in serious harm, Meet2Eat will notify affected users and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

For privacy-related inquiries or to exercise your data rights, contact us at https://meet2eat.com.au/support or visit the OAIC at www.oaic.gov.au.

Meet2Eat and its licensors own all intellectual property rights in and to the Platform, including but not limited to trademarks, trade names, software, source code, design, layouts, graphics, and branding (“Meet2Eat IP”). You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose in accordance with these Terms. You must not:

• Copy, modify, adapt, translate, or create derivative works from any Meet2Eat IP;
• Distribute, sublicence, sell, or otherwise exploit any Meet2Eat IP without prior written consent;
• Remove or alter any copyright, trademark, or other proprietary notices on the Platform.

Your User Content remains your own. You retain ownership of any content you submit to the Platform, subject to the licence granted in clause 8.2.

14.1 Termination by Meet2Eat

We reserve the right to suspend or permanently terminate any account at any time, with or without notice, if:

• You breach these Terms or any applicable law;
• Your conduct poses a risk of harm to other users, third parties, or the reputation of the Platform;
• We are required to do so by law enforcement, a regulatory authority, or court order;
• We reasonably suspect fraudulent, deceptive, or abusive activity.

Termination does not affect any rights or obligations that have accrued prior to termination. No refund will be issued upon termination for breach.

14.2 Termination by You

You may close your account at any time by contacting us at https://meet2eat.com.au/support. Upon receiving your request, we will process your account deletion and remove your personal data in accordance with our Privacy Policy.

14.3 Inactive Accounts

Accounts that have been inactive for an extended period (generally 12 months or more with no login or activity) may be deactivated by Meet2Eat. We will endeavour to provide advance notice to the email address associated with your account before deactivation. Reactivation may be available upon request to https://meet2eat.com.au/support.

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Meet2Eat, its officers, directors, employees, contractors, and agents from and against any and all claims, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use or misuse of the Platform;
• Your breach of these Terms or any applicable law;
• Your interactions, agreements, or disputes with other users;
• Any content you post or share on the Platform;
• Any event you host or attend through the Platform.

This indemnification obligation survives the termination or expiry of your account and these Terms.

All users must comply with applicable local, state, and federal laws when using the Platform, including but not limited to:

• Consumer protection laws (including the Australian Consumer Law);
• Food safety and handling regulations (including the Food Standards Australia New Zealand (FSANZ) standards);
• Privacy laws, including the Privacy Act 1988 (Cth);
• Taxation laws, including obligations under the Income Tax Assessment Act 1997 (Cth) and the A New Tax System (Goods and Services Tax) Act 1999 (Cth);
• Anti-discrimination and equal opportunity laws;
• Laws governing online conduct, spam, and electronic communications.

If you are a business user or host operating commercially, you are solely responsible for obtaining any licences, permits, or registrations required under applicable law (including food business registration where applicable).

Meet2Eat may update or modify these Terms at any time by posting a revised version on the Platform. The “Last Updated” date at the top of these Terms will be updated accordingly. Where changes are material, we will endeavour to provide reasonable advance notice to users — for example, via email or a prominent notice on the Platform — before the changes take effect. Your continued use of the Platform after revised Terms are posted constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform and may close your account.

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Queensland for the resolution of any dispute arising out of or in connection with these Terms or the Platform. Nothing in this clause limits your rights to make a complaint to a relevant regulatory body, including the Australian Competition and Consumer Commission (ACCC) or the Office of the Australian Information Commissioner (OAIC).

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Meet2Eat regarding your use of the Platform and supersede all prior agreements or understandings.
• Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in full force and effect.
• No Waiver: Failure by Meet2Eat to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer your account or any rights under these Terms without prior written consent from Meet2Eat. Meet2Eat may assign its rights and obligations under these Terms without restriction.
• Force Majeure: Meet2Eat is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, pandemic, government action, or telecommunications failure.

If you have any questions, concerns, or complaints about these Terms, please contact us:

• Meet2Eat Contact Support: https://meet2eat.com.au/support
• Website: meet2eat.com.au
• ACCC (consumer complaints): www.accc.gov.au
• OAIC (privacy complaints): www.oaic.gov.au

We will endeavour to respond to all enquiries within 30 days.